Policy Timeline Overview
Follow the journey from order to delivery
Pre-Dispatch Review
Video confirmation before shipping
Shipping Process
Secure delivery & tracking
Customer Support
We're here to help
1
Order Stage
Order Placed & Customization
Understanding what can and cannot be returned
Important: Items customized according to your specific requirements (size, color, design modifications, personalization) cannot be returned or refunded. This protects our artisans' specialized work.
Non-Returnable Customizations:
Special sizing requests
Custom color combinations
Embroidery & personalization
2
Quality Check
Pre-Dispatch Video Confirmation
Your final review opportunity
Before packing your order, our team sends you a detailed video showing the exact item(s) being prepared for shipment. This is your final opportunity to review your purchase.
What You'll See:
Fabric quality & texture
Colors & patterns
Overall craftsmanship
Your Response Time:
24 hours to review
Confirm to proceed
Request cancellation
3
No Cancellation
Order Dispatched
Point of no return - order is now in transit
Once dispatched: Orders cannot be cancelled, returned, or refunded. This policy ensures efficient logistics and protects the integrity of our handcrafted products during transit.
Why this policy exists:
Protects delicate handloom textiles from unnecessary handling
Ensures efficient delivery through our courier partners
Maintains fair pricing by reducing logistics costs
4
In Transit
Package Lost Protection
What happens if courier loses your package
If the courier service marks your package as lost, we will work to resolve the situation promptly and fairly. You're protected!
Option 1: Re-dispatch
We'll attempt to dispatch the same item if available in our inventory at no extra cost
Option 2: Full Refund
If re-dispatch isn't possible, you can choose a complete refund of your payment
5
Final Step
Delivery Attempt
Your responsibility in receiving the package
Customer Responsibility: You must attend courier calls and be available to receive the package during delivery attempts.
Failed Delivery Consequences
If you fail to receive the package, you will be responsible for:
- RTO (Return to Origin) charges
- Re-shipping charges for the next delivery attempt
Success Tips
Keep your phone accessible and charged
Provide accurate delivery address and landmarks
Track your package and be available during delivery windows